Will the EzComm work with any audio/video appliance?
I have Dish Network. Will that work with the EzComm?
I can’t get the EzComm to learn from my remote?
Using IR Helper to validate a “good” code
I’m afraid to lose my custom Grids. Are they backed up in case I have a problem?
My touchscreen isn’t working right. Why is that?
Will the EzComm work with any audio/video appliance?
The EzComm is designed to be compatible with most major brand audio/video appliances. However, as in all things there are exceptions. We have seen on occasion problems working with Plasma TV’s or with audio/video appliances with proprietary infrared codes. It is very important to work with your distributor in performing a thorough site survey prior to installation to identify and potential issues.
I have Dish Network. Will that work with the EzComm?
The EzComm will work with Dish Network but there are several issues that need to be addressed in order to achieve a successful implementation. Dish Network often utilizes one receiver for every two TV’s. The TV where the receiver is placed works with infrared technology, thus there should not be any issues. However, the second TV utilizes Radio Frequency technology to work with the primary receiver. The EzCOMM does not support RF technology for TV’s. In this instance, a second receiver would need to be ordered for the TV using the RF transmission. Working with your distributor on a thorough site survey prior to installation will identify and resolve potential installation hurdles.
I can’t get the EzComm to learn from my remote?
The IR learning bulb on the EzComm is located on the top left hand side of the EzComm. See the EzComm instruction manual page 3 for a diagram. When learning a code hold the remote you are attempting to learn approximately three to four inches from the learning window. This is the optimum distance to ensure a good read.
Using IR Helper to validate a “good” code
The EzComm comes installed with an IR testing utility that allows an end user or installer to verify that a “good” IR code is being transmitted by a remote control and received by the EzComm. This utility is not intended to learn IR codes for use within The Grid 2, but to merely give visual feedback of what a good capture of code looks like. A good capture of code should be 5 to 6 lines in length within the code window. Refer to the EzComm troubleshooting section of the EzComm manual for further instruction on how to use the IR testing utility.
I’m afraid to lose my custom Grids. Are they backed up in case I have a problem?
Conducting regular backup practices on the EzComm will ensure minimal data loss should your EzComm need to be reloaded. The Grid 2 software backup function will back up any Grid 2 customizations made by the end user.
My touchscreen isn’t working right. Why is that?
Over time the touchscreen will need to be recalibrated for optimal functionality. The touch screen calibration utility is part of a suite of utilities that are resident on the EzComm when it is shipped to the distributor. The Touchset Utility ships with a shortcut placed on the upper left screen of the desktop. Open the utility and select 4 point calibration. Use the stylus to touch each target in each corner of the screen. Select OK and the screen should be calibrated.
Communicate with symbols
